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Noticeboard

Did you know you can now book appointments online? and request repeat medication online? Please ask at reception who can set you up. 

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Like us on Facebook for the latest news and updates about the Surgery

https://www.facebook.com/birchesheadandhultonhouse

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Did you know that Dr Vellaturi can now fit and remove contraceptive implants? Please book an appointment with the Nurse for a chat regarding this service. 

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Would you recommend us to your friends and family?  Click on the "Take our patient survey" Button at the bottom of the this page 

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Need proof that you have been to see us? Just ask for an appointment time card at reception to give to your employer / school  

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NHS England are planning to extract coded GP Data as part of the Care.Data program.

Please visit the Latest news link below for further details and how you are able to decline...

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Please take a look at our common childhood illnesses guide in the latest news section of our website...

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School Examination Absences:

We are unable to issue Doctors Notes to cover School Exam Absence.
In Line with guidance from OFQUAL (the Office of Qualifications and Examinations Regulator) we will not be providing notes to cover absence from school examinations due to sickness.
A note from your Doctor is not expected, required or taken into account.

www.ofqual.gov.uk/2771.aspx

Thank you.

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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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